Customer reviews of Horndean Motor Company

By Steven M on 02 November 2017 | Verified purchase

A very pleasant and easy purchase of my new car. The staff were not pushy and were very helpful and knowledgeable and answered any questions I had. I was offered a good part exchange price on my old car. Excellent smooth transaction and would defiantly buy from again....A+!!

By Sophie J on 08 October 2017 | Verified purchase

Fabulous garage! Both men were a great help with helping me decide on a car. They are very honest and great at what they do! Will go back if I ever need another car.

By Matthew S on 09 September 2017 | Verified purchase

Lovely car, friendly dealership, good price. Really pleased!

By Kevin M on 20 August 2017 | Verified purchase

Most of the business was done by telephone,I found the car on auto trader,contacted Horndean motor company who were incredibly helpful,describing the car in a very honest way,I arranged to go and pick the car up on Friday 18/8/17,on arrival at the railway station I was picked up in the car,I then drove it back to the garage as my test drive,I was very pleased with the car and it was as described over the phone.Every bit of the experience dealing with Horndean Motor Company has been a pleasure and I would highly recommend them to everyone

By John S on 04 August 2017 | Verified purchase

Everything they told me about the car was spot on. It was ready when we agreed and was beautifully presented. Andy was really helpful and patient with us, a true gentleman. Once I got the car home I noticed the handbook was missing, one text message to Andy and it arrived in the post the following day. Not often I can say that buying a car was a great experience but it was this time.

By Nigel R on 17 July 2017 | Verified purchase

Outstanding

By Mark M on 16 June 2017 | Verified purchase

I found the car I wanted via Auto Trader - spoke with the Dealer (Andy) who was very helpful and talked me through the details of the vehicle, he arranged to call me back and did so as agreed with a fair trade-in price - we agreed a deal in principle and I was passed to Ian to discuss finance options etc. Unfortunately my Trade-in vehicle broke down on the eve of the deal - it needed to have the repair done which would take 7-10 days - The company have said that they will take the car and honour the trade-in, once it is repaired. The whole process has been easy, with pleasant guys to do business with.

By Mark B on 07 June 2017 | Verified purchase

Very easy and straight forward purchase of my new vehicle great guys

By Douglas W on 30 May 2017 | Verified purchase

Superb service. I was well advised, not rushed and very well looked after in all regards. Never pressured into anything and got a good price for my trade in.

By Anonymous on 12 May 2022 | Purchase not verified

I phoned to enquire about car only to be told that a car is driven by salesman's wife so we could not view it. Then we were told our lender is not accepted because they take 1 week to transfer funds, although the car has been advertised already for over 3 weeks

Reply from Horndean Motor Company on 13/05/22

The customer phoned us on Thursday afternoon wishing to view our vehicle on either the next day if his work schedule was permitting or otherwise Saturday to which i replied that my wife/children were using this vehicle and Saturday would be better as i need to give them a replacement and have the vehicle valeted before he viewed it. He was happy with this. The stumbling point was that he had third party finance in place but we tried to explain we only use our approved lenders and has been our company policy for almost a year. I was apologetic on this issue and was disappointed to receive a negative review as we are a company who strive to give the best service before and after a sale. regards Iain